FAQ's

International Shipping

Most of the products in our store is imported against the order placed by the customers. The products will be first imported to iBuyimported.com warehouse in India (As we pay import duties and handle customs clearance). Later it will be delivered from iBuyimported.com warehouse to your address.

We will update the tracking details in the tracking page as soon as the product is shipped. Sometimes we may receive the tracking details late but the package may already be in transit or may already be delivered to us. In that case, we will not update the tracking details.

We may not update international tracking details for all orders.

We import the packages with major carriers through their fastest service available. Our Partners,

DHLFedExUPS

We request you NOT to contact any of the international courier partners above with the AWB we provide. The shipment will have products from multiple customers. Some customers contact them and give their phone no and address with their product details. Which will not match the address or package contents which will delay the customs clearance. Use the international tracking AWB just for reference. We are here to handle your customs clearance and imports.


Domestic Shipping

We delivery almost everywhere across India. We have tied up with significant courier partners in India. Just enter your address and checkout, we will handle the delivery.

We use the fastest service available to deliver, in the order of preference our courier partners(not an exhaustive list).

FedEx Delhivery DTDC Indiapost (In case there is no service from any provider)

You will receive SMS and email regarding your tracking details. In case of any delay, you can contact them and give additional information which might help them for delivering the products. You can also track the orders in the  iBuyimported.com tracking page

Most of the courier partners will call before delivery. In case the product was returned to us if no one was available during delivery. We will reship to you to either a new address or the same address only after you contact us.

In simple words, WE WILL DELIVER!




Shipping and Handling Fees

Why Does iBuyimported.com Not provide Free Shipping?

Free shipping is a myth, and please do not fall for it. Sites that offer free shipping will include the shipping charges in the product prices. Check this example.

Sites offering free shipping

Basic product price: Rs. 35

Selling Price: Rs. 135

Shipping Charges: Free

Buying Price for 1 qty: Rs. 135

Buying Price for 10 qty: Rs. 1350 (Rs. 135 x 10 qty)

iBuyimported.com

Basic product price: Rs. 35

Selling Price: Rs. 35

Shipping Charges: Rs. 35

Buying Price for 1 qty: Rs. 135

Buying Price for 10 qty: Rs. 450 (Rs. 35 x 10 qty) + (Rs. 100 Shipping)

*Assuming shipping charges are Rs. 100/- for more straightforward calculation.

We collect shipping charges based on the weight of the package. Unlike other sites, we do not include shipping charges in the product price. So even when you buy more quantity or add different items, you will be charged only once.




TV & Mobile

FAQs
Shipping And Delivery

Most of the products in our store is imported against the order placed by the customers. The products will be first imported to iBuyimported.com warehouse in India (As we pay import duties and handle customs clearance). Later it will be delivered from iBuyimported.com warehouse to your address.

We will update the tracking details in the tracking page as soon as the product is shipped. Sometimes we may receive the tracking details late but the package may already be in transit or may already be delivered to us. In that case, we will not update the tracking details.

We may not update international tracking details for all orders.

We import the packages with major carriers through their fastest service available. Our Partners,

DHLFedExUPS

We request you NOT to contact any of the international courier partners above with the AWB we provide. The shipment will have products from multiple customers. Some customers contact them and give their phone no and address with their product details. Which will not match the address or package contents which will delay the customs clearance. Use the international tracking AWB just for reference. We are here to handle your customs clearance and imports.

We delivery almost everywhere across India. We have tied up with significant courier partners in India. Just enter your address and checkout, we will handle the delivery.

We use the fastest service available to deliver, in the order of preference our courier partners(not an exhaustive list).

FedExDelhiveryDTDCIndiapost (In case there is no service from any provider)

You will receive SMS and email regarding your tracking details. In case of any delay, you can contact them and give additional information which might help them for delivering the products. You can also track the orders in the  iBuyimported.com tracking page

Most of the courier partners will call before delivery. In case the product was returned to us if no one was available during delivery. We will reship to you to either a new address or the same address only after you contact us.

In simple words, WE WILL DELIVER!

We delivery almost everywhere across India. We have tied up with significant courier partners in India. Just enter your address and checkout, we will handle the delivery.

We use the fastest service available to deliver, in the order of preference our courier partners(not an exhaustive list).

FedExDelhiveryDTDCIndiapost (In case there is no service from any provider)

You will receive SMS and email regarding your tracking details. In case of any delay, you can contact them and give additional information which might help them for delivering the products. You can also track the orders in the  iBuyimported.com tracking page

Most of the courier partners will call before delivery. In case the product was returned to us if no one was available during delivery. We will reship to you to either a new address or the same address only after you contact us.

In simple words, WE WILL DELIVER!

iBuyimported.com offer free shipping for products above INR 10,000/-

Why Does iBuyimported.com Not provide Free Shipping?

Free shipping is a myth, and please do not fall for it. Sites that offer free shipping will include the shipping charges in the product prices. Check this example.

Sites offering free shipping

Basic product price: Rs. 35

Selling Price: Rs. 135

Shipping Charges: Free

Buying Price for 1 qty: Rs. 135

Buying Price for 10 qty: Rs. 1350 (Rs. 135 x 10 qty)

iBuyimported.com

Basic product price: Rs. 35

Selling Price: Rs. 35

Shipping Charges: Rs. 35

Buying Price for 1 qty: Rs. 135

Buying Price for 10 qty: Rs. 450 (Rs. 35 x 10 qty) + (Rs. 100 Shipping)

*Assuming shipping charges are Rs. 100/- for more straightforward calculation.

We collect shipping charges based on the weight of the package. Unlike other sites, we do not include shipping charges in the product price. So even when you buy more quantity or add different items, you will be charged only once.

Edit Order Details

We can make changes to the order placed in the following cases. You need to contact us to make any changes.

• We will edit the shipping address after the order is placed, but before the order is shipped to your address.

• We will change the name on Invoice or add additional details even after the product is delivered.

• We will change the quantity or model of the ordered product if the order is not yet processed with our supplier. Usually, the order is processed within 1-48 hours of receiving your order.

• We can hold processing your order if you change mind. It would help if you informed us at the earliest. If the order is already processed, we will not be able to hold it.

• We will not be able to make any changes to the ordered product once the product is shipped from our supplier.


DO you Offer Cash on Delivery (COD)


We do not offer cash on delivery COD. Some customers order the product based on COD, but reject the product during delivery. This is a massive loss for the company as we do not stock the products in India, and we offer wholesale prices.

If the customer rejects the product during delivery, we will incur multiple non-returnable loss such as:

• International shipping fee

• Import custom duties and taxes

• Currency conversion fee

• Local shipping fee and return to origin fee


Taxes - GST


GST bills will be provided with all the products. An invoice will be shipped along with the package. In case you need a duplicate copy of the invoice, you can contact us we will provide you with the same. GST Bills will be made for the delivery address.  

You can claim Input Tax Credit for the products sold on our website. You need to enter GSTIN during checkout. When we upload the tax to GST Portal, we will include the GSTIN provided during checkout.

GSTIN is not mandatory to complete the purchase.

Payment Protection

We are partnered with PayUmoney for collecting payments from our customers. PayUmoney offers payment protection to our customers. They have secured payment gateways and is used by over 3.5 lac Indian merchants.
The amount deducted from your account will be held with PayUmoney until we deliver the product to you. Once the product is delivered to you, PayUmoney will release the payments to iBuyimported.com. You have options to raise a claim with PayUmoney if you face any issue.

DO I have to Pay additional Custom/Import Duty?


No, Customer need not pay any additional import Duties or Taxes during delivery. The product price includes import and customs duties. The amount paid during checkout is the final price. No extra charges will be collected during delivery.


Warranty

iBuyimported.com will provide the product to you. The Manufacturing Brand/Company provides the warranty. Most of the major brands will have service centres in India. You can directly apply for a warranty in case of any issues. Some of the brands may not be available in India as they do not operate in India. In such cases, you cannot claim warranty.
iBuyimported.com imports products in a completely legal way and you can use the bill provided by us as a valid proof of purchase. We will help you in case you find any problems.
Products delivered by iBuyimported.com is brand new and usually, do not have any issues. Some products may have 120V input, and if you use 240V input for the same and damage the product, you may not be able to claim for warranty.
If the delivered product is either damaged or defective upon opening, immediately inform us. We will verify the problem, contact the supplier and issue you a refund or replacement.

Corporate/Bulk Orders


We provide special pricing for bulk orders or corporate orders or if you want to be a reseller for any of our products. You can send us a mail with the required product and quantity. We will try to provide the best offer for your order.
The prices on our website are already at wholesale prices. We will negotiate further with our supplier for further discounts and share you a better deal.

Technical Support

iBuyimported.com specializes in procuring products which are not easily available in India. We are good at obtaining products, importing and researching on new technology. We will try to give you as much description as possible for the product we sell.
We have too many products in our website and most of them are specialized, we may not be technically strong on all the product features and specifications. We request you to search online on other portals, look for feedback, questionnaires and then make the purchase.
We will try to provide as much help as we can regarding the product, but we will not be able to assist you in suggesting the right model for your requirement. We can provide you with the product but not technical support you may seek.



Returns

We will provide Return/Replacement for all our products sold within seven days of delivery of product with a genuine reason for return/replacement.

We accept returns only if the product is delivered in damaged or defective conditions.

However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, and undamaged condition.

• Refund/ replacement for goods/ merchandise is subject to inspection and checking by our inspection team.

• Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

• We would not accept return if the product were ordered by mistake or without seeing proper specifications.

• We will not accept return if you did not like the product or it is not meeting the requirements. We would have spent on International shipping charges, customs duties and domestic shipping charges which cant be returned to us. Also, we need to mention that we would have spent hours of our resources to fulfil your order.

You need to contact us if you need to return the product.



Refunds

30 Days Refund Policy:

We love to get it right for you, every single time you trust us with your purchase. We want you to have an headache-free shopping experience. We assure you that all products sold on iBuyimported.com are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described' then we will issue a refund upon receiving the item back. Refund will be initiated only if the product is sent back to us within seven days. We issue a cash refund to your account directly, in case the product is delivered in damaged/Not working condition. For any other cases, we will give you a coupon code worth the product value, which can be used for further purchase.

We will issue a refund in case the product is not available with our suppliers. In case of order cancellation from the customer, before the order is processed, we will deduct 2% of the total transaction amount from the total refund amount as bank transaction charges are applicable.

In simple words: We deliver the right product or issue a refund!


Cancellations


Cancellation Policy:

If we have already started the import procedure, usually 1-48 hours from purchase time, we will not be able to cancel the order. In case of order cancellation from the customer, before the order is processed, we can cancel the order and the amount paid by you will be credited back to your original mode of payment within 3-7 working days.

Cancellation Due to a refusal to accept the package:

In case the customer does not take the delivery of the product when attempted by a courier person or refuse the package during delivery. We will not be able to refund the amount.

PLEASE NOTE: PRODUCT IN THE SITE WILL BE IMPORTED AGAINST ORDER, ONCE THE IMPORT PROCEDURE HAS STARTED, ORDER CANNOT BE CANCELLED.

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