Package Dimensions: 4.0 x 2.2 x 1.8 inches
Payments
How can I make payments on my purchases with iBuyimported?
You can make payments to iBuyimported using Credit Cards, Debit Cards and Net Banking
- You can pay using your Visa, Master Card or American Express Card.
- We accept all Debit Cards for your purchase.
Does iBuyimported provide installment schemes for high priced products?
IBuyimported does not have an installment scheme. However, you may contact your credit card issuing bank to convert your purchases into Easy Monthly Installments.
Is it safe to enter my banking information online while shopping on iBuyimported?
iBuyimported does not collect or store your credit card account information. This information is used as an input directly on the Payment screen of the Payment Gateway, authorized by your credit card issuing company.
Can I provide my Credit/Debit card account details over the phone?
This option is not available currently.
Do I have an option of Cash on Delivery for my iBuyimported purchase?
This option is not available currently.
When does the money get debited from my account?
The amount is automatically debited as soon as you complete the online transaction process on the secure payment gateway
I just received my credit card bill and I have been billed more than the amount charged by IBuyimported at the time of my purchase. Why?
This is probably due to a "foreign usage" surcharge levied by some credit card issuers and typically happens for a couple of reasons as below. However, please contact your Bank for further information
- You used a non-India issued credit card as an INR payment method
What should I do if my payment fails?
In case of successful payment, you will receive an email confirmation from iBuyimported. In case of a payment failure, please retry ensuring:
- Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
- Your internet connection is not disrupted in the process
If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can contact our Customer Support Executive with your order number or send an email to care@iBuyimported.com for any clarifications.
Are there any hidden charges when I make a purchase on iBuyimported?
There are absolutely no hidden charges when you make a purchase with iBuyimported. Prices include all applicable shipping fees and custom duties. Government levied Octroi charges are applicable only in certain parts of Maharashtra. The Octroi charge is decided as per the government regulations and has to be paid to the courier service at the time of delivery.
Returns and Refunds
We want you to be happy with our service and the products we provide, without having doubts about authenticity or quality of the products you purchase. Please read our refund policy and procedures carefully. Due to all of our products being 100% genuine imports from the USA, we have very specific guidelines for refunds, while at the same time providing you with the best service possible.
iBuyimported 30-Day Refund Policy
If you're not happy, please contact us to initiate the return process for your item that is in unused and new condition with all original packaging.
For a hassle-free refund process, please make sure you follow these policies:
- You must first Contact Us to get a RMA number to include in your return shipment.
- You can return any merchandise in brand new and unused condition so that we receive the return within 30 days of the date we originally shipped your order. You must return all retail packaging and accessories (if any) that were shipped to you, and you must ensure it arrives back to us in the condition you received it - so please be careful with the retail packaging that arrived to you in new condition. You're responsible for the cost of shipping the item to iBuyimported.com. If items are returned in opened, used, or damaged boxes or outside a 30-day return window, they may be refused.
- You are responsible for the entire cost of the return shipment. iBuyimported will provide return shipping only in the event we have sent you faulty, wrong, or damaged product.
- Again, please keep track of all original packaging, paperwork, documentation, parts and accessories. They must be included with returned merchandise. Your refund will NOT be processed if the product is not in completely new condition.
- If you received a wrong item, or the item is damaged or missing parts, please contact us to resolve it quickly. If you decide you do not want to resolve any missing parts or defects/damage and the item is in new condition, the item can be returned to us at our cost for a full refund, however you must file for an RMA with the full details of the issue.
- If you follow these policies, we pledge to make your return experience just as pleasant and easy as your buying experience!
- Refund amount will be credited back to your original mode of payment that was used at the time of purchase.
- Please allow up to 10 business days for us to inspect the return and process the refund.
iBuyimported Fault Refunds - 100% Refund Guarantee
Returns or Refunds on WRONG, MISSING, DAMAGED, OR PRODUCTS WITH MISSING PARTS
For product issues due to some fault of the product, iBuyimported.com, or its suppliers, you must contact us immediately (within 24-48 Hrs) of receiving the product.
- In the unlikely event that you receive an item in above categories, you must contact us immediately to file your Return Merchandise Authorization (RMA)
- The easiest thing you can do is NOT ACCEPT the package at delivery if you find that the package is damaged or opened. Please note this must a genuine claim. If it is not a genuine claim the package and refund will be treated as per the policy in our standard 30 day return policy above.
- In case you have accepted the package already and find the item inside is not what you ordered or damaged or otherwise not as expected, please contact us immediately for an RMA to return the product.
- In some cases, if it is a small issue, we may offer you the option of a partial reimbursement rather than go through the hassles of sending the product back.
- Once we issue you an RMA for a product issue we will arrange for the reverse pick-up of your product.
- After evaluating the received product against your claim, we will issue you a full refund of your purchase price or replace your product.
- Please allow up to 10 business days for us to inspect the return and process the refund.
- If you follow these policies, we pledge to make your return experience just as pleasant and easy as your buying experience!
